Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Explorer Health products can be used independently or in combination.
Daily Neuroprotection is designed for every day use, before and after explorations of any kind.
M Balance is designed to be taken for 5-10 days after serotonin-impacting explorations. Important, it is not recommended to begin taking M Balance until 1 day after one of these explorations.
K Balance is designed to be taken before and after glutamate-impacting explorations.
Explorer Health's products are premium and manufactured with extreme attention to quality, purity, and potency.
Learn more about our commitment to quality.
Daily Neuroprotection and K Balance are gluten free. M Balance is gluten-free and vegetarian.
Yes! Explorer Health products are NSF for Sport certified.
No, Explorer Health products are only for adults 18+.
We do not currently offer a wholesale discount or a discount for physicians.
Everyone’s body is different, as are the responses to our products.
Some ingredients work more quickly (for example L-Theanine in M Balance, Folate/Vitamin B12 in Daily Neuroprotection) while others may take weeks before maximum effectiveness is reached.
Each product is carefully formulated to balance short and long term effectiveness.
Account and Subscriptions
Our distributors are so fast that an order enters their system within minutes of it being placed. That means that once an order confirmation has been sent to you, there is no way to cancel. Subscription orders receive a notice a few days before the refill date. If you don’t want a renewal, make sure to log into your account and cancel your order.
If the order has been placed, but you no longer want it, please write “return to sender” on the package and stick it back in your mailbox. Email us your order number and let us know when you’ve sent it back at email@example.com. Then, we can process your refund!
We’re sad to see you go, but understand that life happens and our customer’s situations can change. If you’d like to cancel your subscription, simply log into your account and click edit next to the order you want to cancel, you should then see the cancel option on the bottom of the right hand side. If you already have an order going out, you’ll be able to return it to the sender and receive a refund after confirmation with our team by emailing firstname.lastname@example.org
Due to the nature of our product, and as detailed in the Terms & Conditions of purchase, all orders are considered final sale.
If you have specific concerns about your experience, please email us at email@example.com.
Unfortunately not at this time.