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Privacy Policy

Privacy Policy

Effective Date: April 1, 2022

Welcome to Explorer Health LLC and our privacy policy (this “Privacy Policy”). This policy is important and affects your legal rights, so please read them carefully.  By accessing or using the websites, mobile applications or blogs, as well as our Facebook, Instagram, Twitter and other social media or interactive pages (“Website”, or collectively “Sites”) provided by Explorer Health LLC or our subsidiaries or other affiliates (collectively, “Explore Health” “we,” “us” or “our”) that link to this Policy, you agree to be bound by this Policy and all of the terms incorporated herein by reference.

Explorer Health respects the right to privacy of all users of our Website.  We are committed to keeping any and all collected information and information that you provide to us confidential, secure and private.  This statement explains our online information practices.

This Privacy Policy Agreement shall govern any and all data collection and usage through the use of  By visiting, making a purchase from, or otherwise using the Site, you acknowledge that you agree with this Privacy Policy.  In addition, your continued use of the Site following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.  If you do not agree with this Privacy Policy, please do not provide us with any Personal Information (as defined below) and please refrain from using our Site.

Information Collected

We collect information that you provide to us, including:

  • Individual Information: Examples of personal information that we collect may include, but are not limited to your [name, address, telephone number, and email address, birth date, gender, and race] that you provide to Explorer Health, and other personally identifiable information. This Site shall only collect information that you knowingly and willingly provide by way of surveys, completed purchase or registration forms, and emails. We refer to this information as “Personally Identifiable Information.”  We use Personally Identifiable Information only for the purpose for which it was requested and any additional uses specifically provided on this Site.
  • Order Information:  When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”  We use Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  We also use Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with your preferences you have shared with us, provide you with information or advertising relating to our products and/or services.
  • Other Information: We may collect additional information (collectively, the “Other Information”). Such Other Information may include: From Your Activity. Information that we automatically collect when you use the Services, such as your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the site you visit, order information, and similar information concerning your use of the Services From Cookies. Information that we collect using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We use cookies to help us collect Other Information and to enhance your experience using the Services. If you do not want the Platform to place a cookie on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Services may not function properly. From You. Additional information about yourself that you voluntarily provide to us, such as your hobbies, personal interests, household income range, number of children, gender, demographic information, and product and service preferences. From Other Sources. Information that we collect or receive from other sources.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Personally Identifiable Information, Device Information and Order Information.  It is the intent of this Site to use Personal Information only for the purpose for which it was requested and any additional uses specifically provided on this Site.

Uses of Your Information

We may use your Personal Information to:

  • Fulfillment
  • Provide services that you have requested
  • Order confirmation or verification 
  • Recommend products you may be interested in purchasing
  • Send requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests, issues, concerns, or inquiries
  • Help you with your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Site and service and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests
  • For system troubleshooting or IT assistance
  • To comply with the law and to maintain the security of our Site

We do not sell, trade or rent your identifying information with third parties unless we receive your prior permission or we are required to do so by law, or we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order, a legal process served on Explorer Health or to resolve any potential fraud or perceived irregularity in any audits of the accuracy of any documentation or information submitted to Explorer Health by you or on your behalf, as deemed appropriate by Explorer Health.

We may be required or permitted by law to share your Personal Information, without prior notice to you, under certain circumstances including reporting adverse reactions to certain items, product recalls, preventing disease and for health research purposes. In accordance with applicable laws and/or in a good faith effort, we may disclose your Personal Information, without prior notice to you, to maintain, safeguard and/or preserve all the rights and/or property of Explorer Health and perform under demanding conditions in an effort to safeguard the personal safety of users of the Site and/or the general public.


Cookies are small text files of information stored by the Internet browser on your computer's hard drive. For example, we may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal or confidential information and are not spyware. You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive.

Web beacons / single-pixel gifs

Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. We may use a third party to gather information about how you and others use our Site in order to use aggregated information to understand and optimize how our Site is used.

Digital advertising & analytics

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. Explorer Health uses Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit, and to opt out of Google Analytics, visit

SMS/MMS Mobile Messaging Marketing Program

We may use your telephone number for the purpose of sending you SMS messaging related to marketing messages, order and shipping confirmations, and other order updates if you have opted in to receive such messaging. You may opt-out from receiving SMS messaging from us, at any time, by responding STOP to any of our messages.

Messaging will be sent by an automated system initiated by our third party messaging provider. We do not share your telephone number with third parties for the purposes of receiving third party marketing messages. We also will not send messages to you promoting the goods or services of third parties. For additional information regarding our SMS messaging program, please read our Terms of Service or reach out to us at the contact information below.

The California Consumer Privacy Act (CCPA) takes effect on January 1, 2020, and is intended to protect the data of California residents.  If you are a resident of California, you have certain rights with respect to your data. We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email or mail to our contact information listed below.

Rights that you may have, include: (1) requesting deletion of your information, (2) if you request that your account be deleted, you will lose access to all of our programs in which you are actively registered, (3) opting out from the sale of your information to third parties, (4) requesting disclosure of the personal information we have collected about you and the types of third parties with whom it has been shared, (5) requesting the portability of your information, (6) opting out from receiving marketing communications that we send you at any time (you can exercise this right by selecting the “unsubscribe” or “opt-out” link in the marketing emails we send you or you may update your email preferences by changing the settings in your account), or (7) requesting that we not sell your information, by clicking on the corresponding link on our website.  Every effort will be made to respond to a verified request within a reasonable time, or the time-frame required by law.  This Privacy Policy is strictly limited to the Site and has no effect on any other privacy policy(ies) that may govern the relationship between you and us in other contexts.


We may use “cookies”, beacons, pixel tags, or small text files or other similar technologies that are stored on your computer’s hard drive. Cookies ensure that our Site’s content is presented in the most effective manner for you and your computer. You can decline cookies by activating a setting on your browser. If you choose to decline cookies, this may limit the functionality of our Site.  Some tracking technologies may track your activities not only on our Sites, but on third party sites you visit after you leave our Sites, and some services may aggregate this information collected from many sites into a single profile.  Some of our third-party vendors may use cookies that track users across websites or over time.  [While we use cookies, we do not track our users across websites or over time.] Many web browsers allow for the use of a “Do Not Track” function to inform websites that you do not want your online activities tracked. This Site currently does not recognize the various web browser “Do Not Track” signals.

Storage of Personal Information in the United States

All of the information that you provide to Explorer Health will be stored and processed in the United States. While you may access our Site from a location outside of the United States, you agree not to transfer any of your information to us from outside the United States. The laws in the United States may not offer the same degree of privacy protection as the laws in your jurisdiction.


We do not knowingly collect Personal Information from children under the age of 13 through the Services. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.

External Websites

The Platform may contain links to third-party websites. Gem Health Inc has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Accessing, Correcting, or Deleting Your Information, and Opting Out Of Communications

You may review and edit the information we collected about you at any time by contacting us at the addresses below. If your information has been shared with or collected by a third party, as described elsewhere in this Policy, then that third party has received its own copy of your data. If you have been contacted by one of these third parties and wish to correct or delete your information, please contact them directly.

All users and/or visitors to our website have the option to discontinue receiving communication from Explorer Health and/or reserve the right to discontinue receiving communications by way of email or newsletters. To stop receiving print mail and/or email communications from us or to request access to, correct, or delete any Personal Information that you have provided to Explorer Health, please contact using the contact information in the section below.

If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Retention of Information

We may retain your Personal Information for as long as we deem reasonable or as long as required by law.

Policy Amendments

Explorer Health reserves the right to modify, expand or remove portions of this Privacy Policy at any time. Changes to this Policy will be posted on our Site. Your continued use of our Site indicates your agreement with these modifications and updates. If you do not agree with the changes, then you should stop using our Site and notify us that you do not want your information used in accordance with the changes. If we make significant material changes in the way we handle Personal Information, we will send a notice to you at the email address that we have on file and/or by posting a prominent notice on our Site.

Where to Find Us

If you have any questions about this Privacy Policy, please feel free to contact us using one of the following options:


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